allerzPrivacy Policy
Last updated: February 2024
This Privacy Policy describes how Wallerz Ltd ("we", "us", or "our") collects, uses, and shares your personal information when you visit or make a purchase from our website.
Information We Collect
Information You Provide
When you place an order, we collect:
- Contact information: name, email address, phone number
- Shipping information: delivery address
- Payment information: processed securely through Stripe (we do not store card details)
- Order information: items purchased, order history
When you create an account, we also collect:
- Email address
- Password (stored securely using industry-standard hashing)
Information Collected Automatically
When you visit our site, we automatically collect:
- Device information: browser type, operating system, device type
- Usage information: pages visited, time spent on pages, referring website
- Location information: country, region (derived from IP address)
How We Use Your Information
We use your information to:
- Fulfill orders: process payments, produce prints, arrange shipping
- Communicate: send order confirmations, shipping updates, and respond to inquiries
- Improve our service: analyze usage patterns, fix bugs, enhance user experience
- Legal compliance: meet legal obligations, prevent fraud
Sharing Your Information
We share your information with:
- Print partners: to fulfill your orders (name, address, order details)
- Payment processors: Stripe processes payments securely
- Shipping carriers: to deliver your orders
- Analytics services: to understand site usage (anonymized where possible)
We do not sell your personal information to third parties.
Data Retention
We retain your personal information for as long as necessary to:
- Provide our services
- Comply with legal obligations
- Resolve disputes
- Enforce our agreements
Order information is retained for 7 years for tax and legal purposes.
Your Rights
Depending on your location, you may have the right to:
- Access: request a copy of your personal data
- Correction: request correction of inaccurate data
- Deletion: request deletion of your data
- Portability: receive your data in a portable format
- Objection: object to certain processing of your data
To exercise these rights, contact us at [email protected].
Cookies
We use cookies to:
- Remember your preferences
- Keep you logged in
- Analyze site traffic
You can disable cookies in your browser settings, but some site features may not work correctly.
Security
We implement appropriate security measures to protect your information, including:
- HTTPS encryption for all data transmission
- Secure password hashing
- Regular security reviews
Children's Privacy
Our site is not intended for children under 16. We do not knowingly collect information from children.
Changes to This Policy
We may update this policy from time to time. We will notify you of significant changes by posting a notice on our site.
Contact Us
For questions about this Privacy Policy:
Email: [email protected]
Address: Wallerz Ltd London United Kingdom