Updated 1 October 2026
Returns & Refunds.
Because every Wallerz print is made to order, we don't accept returns for a change of mind. We do, however, stand fully behind the quality of what we ship.
Damaged or defective prints
If your order arrives damaged, misprinted, or defective, we'll replace it or refund it in full, no need to send anything back. Email us within 30 days of delivery with a photo of the issue and your order number.
Wrong or lost orders
If the wrong item arrives, or a tracked order is confirmed lost in transit, we'll reprint and reship at no cost to you.
Refund timelines
Once a refund is approved, funds are returned to your original payment method.
| Payment method | Time to appear |
|---|---|
| Card, Apple Pay, Google Pay | 5–10 business days |
Keep your order confirmation email, the order number in it is the fastest way for us to find and resolve your case.
For anything else, contact support and we'll make it right.